Frequently Asked Questions

Currently we have full support for ZServer (ZSoftware). However, if you are using another provider then let us know and we'll make every attempt to add the POS provider you currently use (where possible to do so).

Besides our initial setup fee of $360.00, the ongoing costs for the service is $280.00 p/mth.

To put this into perspective, the weekly cost is roughly $64.62. If you were to pay an employee to do the same menial task, it would be costing you upwards of $800 per week.

A good question!

We believe that any business regardless of scale can benefit from POSFLOW, We find that POSFLOW becomes more useful as your eCommerce counterpart gains traction.

Understanding your POS system is crucial and there is value in managing it personally. However, energy goes where focus flows; your time is better spent on the next BIG thing!

Yes it is! We are able to pull any information provided by your POS Provider's API, however for the sake of not biting off more than we can chew - we are focusing on the most time consuming aspects of product updating.

Our ultimate goal is to be able to take full advantage of what can be synced.

The only prerequisite is that the products setup in your online store feature the same SKU code or barcode that your POS system uses. This is important because we use this detail to make a match between the two systems.

Within the box you will receive via registered mail, you will find:

• The POSFlow Unit
• Power Supply
• Ethernet Cable

Simply, connect the POSFlow unit to power and connect it via the ethernet cable to a hub, switch or ethernet outlet within your store. Thats it!

Once the unit powers up, it will alert our team to configure the unit to connect it to your POS Provider and eCommerce platform.

Configuration of the POSFlow unit can take between 24 and 48hrs from the time you connect it, and power the device on. We aim to do this for you as quickly as possible.

Besides confirming that your online store is using the same SKU / Barcodes that your POS System uses. There is nothing else that you need to do.

This is dependant upon the total number of products you are selling within your online store. Assuming that products in your eCommerce platform match your POS system, coverage should appear after the first cycle of your catalogue (1 full day at the most). The moment a product is matched it is ready to receive updates.

This can be a process, but once complete, it is a task that never needs to be repeated.

Reach out to our support team via email on support@posflow.com.au or give us a call on 1800 411 752, so we can arrange a replacement unit to be delivered to you. We will also organise the return of the faulty unit to our technical support team.

Double check that the SKU / Barcode of your product within your ecommerce platform is the same as what is contained within your POS system. If they are the same, then reach out to our technical support team so we can assist you directly.

You can reach our technical support team via email on support@posflow.com.au or give us a call on 1800 411 752

Sometimes, network changes within the store can cause a disconnect between the unit and your POS provider. If this happens to you, then our team will be alerted of the fault and can take immediate action. However, if the problem persists you can always contact us directly via

You can reach our technical support team via email on support@posflow.com.au or give us a call on 1800 411 752

We don't experience this very often but it can occur.

Check that your store has an active internet connection and that your online store is fully operational. If these are fine then there may be an issue with the credentials being used to connect to your online store.

If this is the case, then please reach out to our technical support team via email on support@posflow.com.au or give us a call on 1800 411 752